The Care Agency have been providing
care services for us for many years and
we are grateful for their high standards
in all respects.
Mr La Frendis
We take great pride in providing the level of care that makes our clients’ lives easier and more enjoyable whilst still maintaining their independence. This bespoke one-on-one care is simply not available through domiciliary or residential care.
We provide a flexible service tailored to each individual client, not only in respect of the carer chosen but also in respect of the period for which the assistance is required. We can cater for any duration of assignment from a few days to situations where care is needed on an ongoing basis.
Established in 1990, The Care Agency introduces live in carers to those who would have had to move into a nursing or residential home. We operate nationwide, providing care throughout the UK.
We’re proud of the quality matching service we’re able to provide between our clients and carers. The high calibre people that make up our team help deliver invaluable care to our clients.
The Care Agency Lutterworth by Julie W
The advice support and assistance provided by The Care Agency was much needed when we were struggling to continue to give the level of care needed to be able to keep our Dad in his own home, they processed all the information and provided us with support at the very earliest opportunity allowing Dad to come home from hospital. The care providers to date have been exemplary, all very kind, caring and treat Dad in exactly the way we would wish him to be treated maintaining his pride and dignity.
The Care Agency Lutterworth by Lizzie M
My mother was provided with a lovely lady who looked after her extremely well after her surgery. The house was spotless and she complimented the care that my mother already has in place. My mother was given delicious, healthy food each day, too.
The Care Agency Lutterworth by Gill A
Very good service from the moment of contact, to when my mother had to go into a home as her needs were too much for home care. My mother stated what she wanted in a carer and these requirements, (including someone with a sense of humour!) were all met. Suitable ladies came for 2week blocks and took care of my mother in a friendly and caring way. When her care needs got more demanding, the extra assistance was carried out professionally and took on a more formal recorded nature as the carers had to help with her medication, whereas previously my mother had self-medicated. When one had to leave due to her own mother’s passing, the agency had a replacement with us the next day. My sister and I live locally so we were popping in a lot and never had cause to worry. Very pleased to recommend this agency!
The Care Agency Lutterworth by Maureen B
My Dad has a regular live-in carer, something that I didn’t think would be an option for him, but he readily accepted the situation and is very satisfied with the level of care provided. As a family, a live-in carer is great as we know Dad is being cared for and has company around the clock which is a relief as we all live quite a distance away. Having a live-in carer also means Dad is able to stay in his own home. The carer has exceeded all expectations in terms of caring, house keeping and having good old-fashioned common sense – I have no complaints at all.
The Care Agency Lutterworth by Sally H
I am very pleased with all the carers who have been sent to look after my elderly mother. She is increasingly frail and demanding, and looking after her physically and socially for twenty-four hours a day is a challenge. The administration staff are extremely supportive and efficient.
The Care Agency Lutterworth by Lesley N
Wonderful agency. Have been using this agency for in excess of 13 years. Found the staff to be helpful, understanding and delightful. They do a thorough job of vetting all carers. Would have absolutely no hesitation in recommending this organisation to anyone who needs to arrange live in care.
The Care Agency Lutterworth by Harold T
The Care Agency have provided carers for my wife, who suffers from Picks Disease (a form of alzheimer’s) for the last 10 years. All the carers have been excellent, capable, caring and efficient. And all have quickly become part of the family. I have the very highest regard for the service I have received from the agency and would recommend them very highly
The Care Agency Lutterworth by Caroline P
We are finding the service very helpful for my elderly mother, who does not have dementia but does have severe mobility issues. The two carers who are alternating in looking after her are both kind, practical and hard-working and we now could not manage without them. This service is allowing her to remain at home which, without it, would no longer be possible.
The Care Agency Lutterworth by Lorraine
We wanted someone to come in and have a coffee and a chat for an hour a day whilst we were away as my mum is a little forgetful and anxious at times. The carer was a lovely lady who was very caring and flexible and did “just the job” for us.
The Care Agency Lutterworth by Neil T
I have used The Care Agency since 2003 to provide live-in carers. The standard of carers that they provide is variable, but the best carers have been excellent and I have continued to use them for several years. In the rare occasions where I have needed a carer at very short notice, they have always responded quickly and reliably.
The Care Agency Lutterworth by Jos W
We asked the Care Agency to provide live in care when the previous agency failed. Since then my father who suffered a stroke has had a number of live in carers to support him. They have nearly all been marvellous and looked after him extremely well which is so important as I the only relative live a long way away. His favourite carers provide companionship, humour, good home cooking and take him out on a regular basis. The staff in the office understand his needs and personality and I have a good relationship with them which is also vital. Thank you
The Care Agency Lutterworth by Stephen
The Care Agency has now been providing Carers for my parents for over 6 months, starting on an ad-hoc basis and then continuously, 24-7. We now have the same Carers attending on a rota and the arrangement works very well. The Carers are professional, compassionate and friendly. The manager of the Agency visited us and has been closely involved in establishing appropriate arrangements for the care required. The service allows our parents to continue living at home and takes away the day to day worries of caring from the rest of the family at a realistic cost relative to the alternative of residential care.
The Care Agency Lutterworth by Lynette B
The Agency always endeavour to provide carers who match our required preferences. We have been extremely satisfied with the excellent level of compassion and support shown by care staff. Agency staff address any concerns promptly and sensitively and work hard to ensure the client’s satisfaction. Having used the agency for approximately five years, we would not hesitate to recommend them to others and look forward to a continuation of the high level of service received to date.
The Care Agency Lutterworth by Martin B
The Care Agency has never let us down in four years of providing care at home for my father.
Our live-in carers are there to make our clients’ lives easier and more enjoyable whilst maintaining their independence. This can be from running and maintaining the house, preparing home cooked meals, taking them to appointments, to providing personal care and assistance.
Before a carer can become registered with us, we have to receive and verify the following;
Once we have processed the above, they are invited for a face to face interview where we assess their suitability for the role of a live-in carer. We also get to know them on a personal level, including hobbies, interests and overall personality. This enables us to match them with suitable clients, which helps create more of a bond between our clients and carers.
No. The Care Agency is classed as an “introductory agency”. The guidelines from the CQC states that you should not register if you provide carers in the role of an introductory agency and do not have a role in managing or directing the care that is subsequently provided.
As our carers live in all parts of the country, interviewing your carer prior to the booking can be difficult to organise. However, clients may interview the selected carer on the telephone prior to commencement. If interviews are required and arranged, any travelling expenses incurred must be paid directly to the carer at the interview along with their time.
Once our carers have passed their enhanced DBS (which includes the Protection of Vulnerable Adults) and we have spoken to at least two of their referees, we invite them in for a face to face interview at our office. This usually lasts two hours, and during this interview we really get to know our carers. This enables us to match the carers with our clients, not just by skills and qualifications, but also by personality.
Whilst every effort is made to ensure that the carer selected is not only able to cope with the practicalities involved but also be acceptable on a personal basis, there will be the odd occasion when the carer and client don’t quite click. If this happens for any reason please phone The Care Agency and we will arrange a replacement carer for you.
The two main benefits of a self-employed live-in carer are price and flexibility.
Price – as you pay the carer directly, you avoid incurring “back office” costs such as payroll, which makes your overall care package cheaper.
Flexibility – as a client you get to really tailor the care around your needs. We don’t have any strict rules regarding the carer duties; their primary aim is to make your life easier and to facilitate your independence. You get to decide what duties you would like the carer to perform, the duration of their placement, and when their placement should commence and finish. Obviously this all has to be agreed with the carer prior to the placement beginning.
We have non-driving carers and carers that drive. If this is something that you need in a carer, and you have a car available, please let us know and we will only send you carers with a full driving licence. At the moment over half of our registered carers have a full UK driving licence.
Carers are paid by cheque or bank transfer at the end of their booking. They will provide you with an invoice which will include their travel expenses. If the carer works longer than 2 weeks at a time, they may request to be paid fortnightly.
The Care Agency will invoice the agency fee on a monthly basis, in arrears. You will be sent an invoice at the beginning of each month, for care provided in the previous month. Our payment terms are 14 days from date of invoice.
No. Once you have paid the registration fee you are registered with The Care Agency for life.